Frequently Asked Questions
Everything you need to know about your Rat & Boa purchase.
What is your international shipping policy?
We offer worldwide shipping via DHL Express. Delivery typically takes 3-5 business days depending on your location. Please note that duties and taxes may be applied upon arrival for certain regions.
How do I process a return?
You can return your items within 14 days of receipt. All items must be in their original condition, unworn, and with all tags attached. Please use our online returns portal to generate your shipping label.
How do I find the right size?
Our pieces are designed to fit true to size unless stated otherwise in the product description. We provide a detailed size guide on each product page to help you find your perfect fit.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal and Klarna for flexible payment options.
Can I cancel or amend my order after it's placed?
As we aim to process orders as quickly as possible, we are unable to make changes once an order has been confirmed. Please double-check your shipping details and items before completing your purchase.
How should I care for my Rat & Boa garments?
Due to the delicate nature of our fabrics, we recommend dry cleaning or gentle hand washing for most of our silk and sheer pieces. Always refer to the specific care label inside your garment.